Eyecare - Warranty Policy
At Eyecare, we stand behind the quality of our products. If your product exhibits any defects in materials or workmanship within one year of purchase, we are here to assist you. With proof of purchase, we will offer a solution at our discretion.
To initiate a warranty claim, please email our customer care team at info@eyecaremalta.com with the following details:
Product Information: Reference: Style name, color, and size of the product
Proof of Purchase: Receipt or other proof of purchase, including the date and location where the item was bought Description of the Issue:
A brief explanation of the defect or issue you have encountered Photographic Evidence: Several clear photos of the entire product, highlighting the damaged area, along with images of intact inside care labels
Contact Information: Your full name, phone number, and mailing address
Important Notes: All returns and warranty-related claims are subject to a thorough inspection by our team of experts and may not be accepted if they do not meet our criteria. Please allow up to 8 weeks for the completion of the warranty service. Thank you for choosing Eyecare. We are committed to ensuring your satisfaction with our products.
General Frames and sunglasses: 1year Warranty Mykita frames and sunglasses: 2years Warranty Worldwide Gino vega, Diesse, People and Zips: 2 years Warranty