We offer a 20-day, no-questions asked, no (0%) restocking fee return policy for all of our eyewear purchased online.
Subject to availability, exchanges can be made within 20-days.
Follow these steps for a prompt refund:
1. Pack eyewear in the original packaging including any documentation, accessories, and manuals received with the product - make sure the package is secure and the contents do not risk being damaged during the shipment process.
2. If possible, include the original packing list/receipt.
3. Once your return has been received in perfect condition, we will refund you with the price of the eyewear via the original payment method. Refunds normally arrive within 3-7 business days of receipt.
Return postage costs will be at your expense, unless the item/s received are faulty or not as ordered. We cannot accept liability for an item until it is returned and has been confirmed as faulty.
Attn: Returns Dept.
To return your product, you should mail your product to: 64, Tower Road, Sliema SLM1606, Malta.
There are certain situations where only partial refunds are granted, goods must be in original condition. The 20-day return period begins the day the courier tracking information shows that the package was delivered.
If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.